CVE-2019-12497

CVSS V2 Medium 5 CVSS V3 Medium 5.3
Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.
Overview
  • CVE ID
  • CVE-2019-12497
  • Assigner
  • cve@mitre.org
  • Vulnerability Status
  • Analyzed
  • Published Version
  • 2019-06-17T17:15:11
  • Last Modified Date
  • 2023-01-20T16:14:35
Weakness Enumerations
CWE URL
CWE-200 http://cwe.mitre.org/data/definitions/200.html
CPE Configuration (Product)
CPE Vulnerable Operator Version Start Version End
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* 1 OR 5.0.0 5.0.36
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* 1 OR 6.0.0 6.0.19
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* 1 OR 7.0.0 7.0.8
cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:* 1 OR
CVSS Version 2
  • Version
  • 2.0
  • Vector String
  • AV:N/AC:L/Au:N/C:P/I:N/A:N
  • Access Vector
  • NETWORK
  • Access Compatibility
  • LOW
  • Authentication
  • NONE
  • Confidentiality Impact
  • PARTIAL
  • Integrity Impact
  • NONE
  • Availability Impact
  • NONE
  • Base Score
  • 5
  • Severity
  • MEDIUM
  • Exploitability Score
  • 10
  • Impact Score
  • 2.9
CVSS Version 3
  • Version
  • 3.0
  • Vector String
  • CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
  • Attack Vector
  • NETWORK
  • Attack Compatibility
  • LOW
  • Privileges Required
  • NONE
  • User Interaction
  • NONE
  • Scope
  • UNCHANGED
  • Confidentiality Impact
  • LOW
  • Availability Impact
  • NONE
  • Base Score
  • 5.3
  • Base Severity
  • MEDIUM
  • Exploitability Score
  • 3.9
  • Impact Score
  • 1.4
References
Reference URL Reference Tags
https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html Mailing List Third Party Advisory
https://community.otrs.com/category/security-advisories-en/ Vendor Advisory
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
Sources
Source Name Source URL
NIST https://nvd.nist.gov/vuln/detail/CVE-2019-12497
MITRE https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2019-12497
History
Created Old Value New Value Data Type Notes
2022-05-10 17:13:39 Added to TrackCVE
2022-12-03 22:09:56 2019-06-17T17:15Z 2019-06-17T17:15:11 CVE Published Date updated
2022-12-03 22:09:56 2020-09-23T15:15:13 CVE Modified Date updated
2022-12-03 22:09:56 Undergoing Analysis Vulnerability Status updated
2023-01-20 17:08:13 2023-01-20T16:14:35 CVE Modified Date updated
2023-01-20 17:08:13 Undergoing Analysis Analyzed Vulnerability Status updated