CVE-2018-20800

CVSS V2 Medium 5.5 CVSS V3 Medium 6.5

Description

An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.

Overview

CVE ID
CVE-2018-20800

Assigner
cve@mitre.org

Vulnerability Status
Analyzed

Published Version
2019-03-13T22:29:00

Last Modified Date
2019-03-18T14:12:30

Weakness Enumerations

CWE	URL
CWE-20	http://cwe.mitre.org/data/definitions/20.html

CPE Configuration (Product)

CPE	Vulnerable	Operator	Version Start	Version End
cpe:2.3:a:otrs:otrs:5.0.31:::::::*	1	OR
cpe:2.3:a:otrs:otrs:6.0.13:::::::*	1	OR

CVSS Version 2

Version
2.0

Vector String
AV:N/AC:L/Au:S/C:N/I:P/A:P

Access Vector
NETWORK

Access Compatibility
LOW

Authentication
SINGLE

Confidentiality Impact
NONE

Integrity Impact
PARTIAL

Availability Impact
PARTIAL

Base Score
5.5

Severity
MEDIUM

Exploitability Score
8

Impact Score
4.9

CVSS Version 3

Version
3.0

Vector String
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N

Attack Vector
NETWORK

Attack Compatibility
LOW

Privileges Required
LOW

User Interaction
NONE

Scope
UNCHANGED

Confidentiality Impact
NONE

Availability Impact
NONE

Base Score
6.5

Base Severity
MEDIUM

Exploitability Score
2.8

Impact Score
3.6

References

Reference URL	Reference Tags
https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework	Mitigation Patch Vendor Advisory

Sources

Source Name	Source URL
NIST	https://nvd.nist.gov/vuln/detail/CVE-2018-20800
MITRE	https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2018-20800

History

Created	Old Value	New Value	Data Type	Notes
2022-05-10 17:46:50				Added to TrackCVE
2022-12-03 18:10:22	2019-03-13T22:29Z	2019-03-13T22:29:00	CVE Published Date	updated
2022-12-03 18:10:22		2019-03-18T14:12:30	CVE Modified Date	updated
2022-12-03 18:10:22		Analyzed	Vulnerability Status	updated