CVE-2017-16921

CVSS V2 High 9 CVSS V3 High 8.8
Description
In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS 4.0.x up to and including 4.0.26, an attacker who is logged into OTRS as an agent can manipulate form parameters (related to PGP) and execute arbitrary shell commands with the permissions of the OTRS or web server user.
Overview
  • CVE ID
  • CVE-2017-16921
  • Assigner
  • cve@mitre.org
  • Vulnerability Status
  • Modified
  • Published Version
  • 2017-12-08T15:29:00
  • Last Modified Date
  • 2021-04-22T18:15:07
Weakness Enumerations
CWE URL
CWE-78 http://cwe.mitre.org/data/definitions/78.html
CPE Configuration (Product)
CPE Vulnerable Operator Version Start Version End
cpe:2.3:a:otrs:otrs:4.0.1:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:4.0.2:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:4.0.3:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:4.0.4:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:4.0.5:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:4.0.6:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:4.0.7:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:4.0.8:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:4.0.9:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:4.0.10:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:4.0.11:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:4.0.12:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:4.0.13:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:4.0.14:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:4.0.15:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:4.0.16:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:4.0.17:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:4.0.18:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:4.0.19:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:4.0.20:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:4.0.21:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:4.0.22:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:4.0.23:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:4.0.24:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:4.0.25:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:4.0.26:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.0:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.0:alpha1:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.0:beta1:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.0:beta2:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.0:beta3:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.0:beta4:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.0:beta5:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.0:rc1:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.1:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.2:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.3:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.4:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.5:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.6:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.7:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.8:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.9:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.10:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.11:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.12:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.13:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.14:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.15:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.16:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.17:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.18:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.19:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.20:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.21:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.22:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.23:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:5.0.24:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:6.0.0:*:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:6.0.0:alpha1:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:6.0.0:beta1:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:6.0.0:beta2:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:6.0.0:beta3:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:6.0.0:beta4:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:6.0.0:beta5:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:6.0.0:rc1:*:*:*:*:*:* 1 OR
cpe:2.3:a:otrs:otrs:6.0.1:*:*:*:*:*:*:* 1 OR
cpe:2.3:o:debian:debian_linux:7.0:*:*:*:*:*:*:* 1 OR
cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:* 1 OR
cpe:2.3:o:debian:debian_linux:9.0:*:*:*:*:*:*:* 1 OR
CVSS Version 2
  • Version
  • 2.0
  • Vector String
  • AV:N/AC:L/Au:S/C:C/I:C/A:C
  • Access Vector
  • NETWORK
  • Access Compatibility
  • LOW
  • Authentication
  • SINGLE
  • Confidentiality Impact
  • COMPLETE
  • Integrity Impact
  • COMPLETE
  • Availability Impact
  • COMPLETE
  • Base Score
  • 9
  • Severity
  • HIGH
  • Exploitability Score
  • 8
  • Impact Score
  • 10
CVSS Version 3
  • Version
  • 3.0
  • Vector String
  • CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
  • Attack Vector
  • NETWORK
  • Attack Compatibility
  • LOW
  • Privileges Required
  • LOW
  • User Interaction
  • NONE
  • Scope
  • UNCHANGED
  • Confidentiality Impact
  • HIGH
  • Availability Impact
  • HIGH
  • Base Score
  • 8.8
  • Base Severity
  • HIGH
  • Exploitability Score
  • 2.8
  • Impact Score
  • 5.9
References
Reference URL Reference Tags
https://www.otrs.com/security-advisory-2017-09-security-update-otrs-framework/ Issue Tracking Patch Vendor Advisory
https://www.debian.org/security/2017/dsa-4066 Mailing List Third Party Advisory
https://www.exploit-db.com/exploits/43853/ Exploit Third Party Advisory VDB Entry
https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html Mailing List Third Party Advisory
http://packetstormsecurity.com/files/162295/OTRS-6.0.1-Remote-Command-Execution.html
Sources
Source Name Source URL
NIST https://nvd.nist.gov/vuln/detail/CVE-2017-16921
MITRE https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2017-16921
History
Created Old Value New Value Data Type Notes
2022-05-10 07:14:45 Added to TrackCVE
2022-12-02 23:47:13 2017-12-08T15:29Z 2017-12-08T15:29:00 CVE Published Date updated
2022-12-02 23:47:13 2021-04-22T18:15:07 CVE Modified Date updated
2022-12-02 23:47:13 Modified Vulnerability Status updated